Understanding Live Chat Options with ChatbotsAI
Integrating live chat into your website using ChatbotsAI can significantly improve how you interact with customers, automate responses, and streamline communication. There are two main live chat integration options you can choose from: GHL Native Live Chat and ChatbotsAI Live Chat.
Each option offers different levels of functionality depending on your business needs. Let’s explore both to understand which one might work best for you.
1. GHL Native Live Chat
The GHL Native Live Chat is a robust option that integrates seamlessly with GoHighLevel (GHL), leveraging its powerful automation workflows. By choosing this option, you’re able to embed ChatbotsAI’s advanced AI bots directly into GHL’s live chat system, offering you the flexibility to create dynamic and intricate customer interactions.
Key Advantages:
• Bot Handoffs: A standout feature is the ability to create handoffs between different bots. For example, a customer could start a conversation with a qualification bot and be seamlessly handed off to a booking bot when ready to schedule an appointment. This enables a more fluid and natural customer experience.
• Advanced Workflow Automation: Since GHL Native Live Chat operates within GHL’s workflow framework, you can build complex automations that determine when and how bots interact with customers. This makes it ideal for businesses looking to implement advanced solutions like support escalation, lead qualification, and appointment booking.
• Multiple Bot Types: You can leverage various bot types, such as:
• Booking Bots: Allow users to schedule appointments directly through the chat.
• Non-Booking Bots: For more general customer inquiries.
• Qualification Bots: Capture lead data and qualify prospects automatically.
• Assistant Bots: Provide immediate support or answers to common questions.
The ChatbotsAI snapshot is pre-configured to integrate smoothly with GHL’s live chat system, making it easy to set up and take full advantage of the automation features provided.
2. ChatbotsAI Live Chat
For a more straightforward solution, the ChatbotsAI Live Chat operates independently of GHL’s workflows and is a simpler option, ideal for businesses with less complex customer interaction needs. This live chat system uses backend rules from ChatbotsAI but lacks the advanced automation capabilities of GHL Native Live Chat.
Key Differences:
• Single Bot Per Chat: ChatbotsAI’s live chat can only support one bot per chat instance. This means there are no bot handoffs or multi-bot workflows like with the GHL native option.
• No Workflow Automation: Because it operates independently of GHL’s workflow framework, ChatbotsAI Live Chat cannot integrate with advanced automations. As a result, it is best suited for simpler use cases, where a single bot can handle the entire interaction from start to finish.
While it is a more limited option, ChatbotsAI Live Chat is easier to set up and could be ideal for straightforward tasks like handling frequently asked questions or simple customer inquiries.
Summary
• GHL Native Live Chat: Best for businesses that need advanced automations, multiple bots, and seamless integration with GHL workflows. This option allows you to create complex interaction systems, ensuring that customers get the right help at the right time through well-designed automation.
• ChatbotsAI Live Chat: More suited for simpler use cases where only one bot is required per chat. It operates independently of GHL workflows and lacks advanced automation capabilities but offers a more streamlined setup.
By understanding the capabilities of each, you can select the chat integration that best aligns with your business goals and the complexity of customer interactions you need to manage.
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